Kiosks Market
Industry
- Automobile and Transportation
- Chemicals and Materials
- Consumer Goods
- Energy and Power
- Electronics and Semiconductor
- Food and Beverages
- Machinery and Equipment
- Pharma and Healthcare
- Service and Software
- Others
- Packaging
- ICT
- Technology
- Medical Devices and Consumables
- Agriculture
- Medical Care
- Aerospace and Defense
Kiosks Market Size, Share & Analysis By Type (Ticketing, Banking & Financial, HR & Employment, Photo, Self-Services, Retail, Information, Others), By Screen Type (Conventional Kiosks, Interactive Kiosks), By Industry (Retail, Transportation, BFSI, Healthcare, Hospitality, Entertainment & Gaming, Airport & Hotels, IT/Telecommunication, Others), By Region (North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa), and Growth Forecast To 2032
Report ID: RV272744 | Published: Jan 2024 | Historical Period: 2018-2022 | Pages: 200 | Price: $3260| Industry: Technology
Kiosks Market Overview 2024:
The global kiosks market size was 24.5 billion in 2023 and is expected to register a rapid revenue CAGR of 9.4% during the forecast period. Key factors such as growing consumer preference for self-service options, rapid technological advancements in kiosks and digital technology, and high adoption of various types of kiosks across different sectors are expected to drive global market growth during the forecast period.
A kiosk is a self-service, freestanding, or interactive display that provides easy and instant access to information, services, or products. Different types of kiosks are commonly deployed in public and high-traffic areas such as retail stores, healthcare facilities, museums, hotels, airports, and public spaces. These kiosks range from simple information kiosks to complex interactive displays with advanced features like touchscreen, intuitive user interface and payment processing capabilities.
Kiosks are extremely versatile and can be customized to suit specific business needs. In addition, these can collect valuable user data and analysis to help companies with insights into consumer behavior, preferences, and trends. Kiosks are gaining popularity due to enhanced consumer service, increased efficiency, 24/7 accessibility, and reduced queues and waiting times.
However, these kiosks can be expensive to purchase and install which can be a barrier for many businesses with lower budgets. This can restrain the overall market growth to a certain extent during the forecast period.
Graphical Overview:
Key Takeaways:
Growing Focus on Enhancing Customer Experience:
Kiosks are rapidly gaining traction across various sectors due to its efficiency, cost-effectiveness, and enhanced consumer engagement. Many companies are focused on deploying advanced kiosks to provide customers with accurate information, answer questions, and complete transactions, without having to wait to interact with human employees. This not only enhances the overall consumer experience but also streamlines services.
Rising Security Concerns and Lack of Technical Expertise:
Kiosks store sensitive data and are vulnerable to security breaches. Moreover, many users, especially older adults or people with disabilities are not comfortable using advanced technologies and devices like kiosks. These factors can hamper global market growth to a certain limit going ahead.
Market Opportunities:
The market presents several opportunities across various industries due to rising demand for self-service and evolving customer expectations. Emerging technologies such as the integration of AI and machine learning, touchless interface, and AR and VR is expected to open new avenues for new entrants and existing market players.
Type Outlook:
Based on type, the global market is segmented into ticketing, banking and financial, HR and employment, photo, self-services, retail, information, and others. Among these, the ticketing segment is expected to account for the largest revenue share over the forecast period. This growth can be attributed to factors such as rapid advancements in kiosks, growing deployment of ticketing kiosks in movie theaters, event venues, amusement parks, and transportation hubs, and high usage of these kiosks for a self-service ticket purchase, information access, and check-ins.
Screen Type Outlook:
The global market is segmented into conventional kiosks and interactive kiosks based on screen type. The interactive kiosks segment is expected to register rapid revenue CAGR between 2024 and 2032. Factors such as growing deployment of interactive kiosks in shops, airports, cafes, and hotel lobbies, rising availability of advanced dynamic and adaptable interactive kiosks that provide higher user engagement and interactive experience, and high usage of interactive kiosks for ticketing, self-checkouts, and banking are expected to drive segment revenue growth during the forecast period.
Regional Outlook:
North America is expected to account for largest revenue share during the forecast period. This growth can be attributed to factors such as rising adoption of self-service kiosks across the region, rapid advancements in digital technology, and high usage of different types of kiosks across various sectors post-COVID-19 pandemic. In addition, presence of leading companies and rising investments in R&D activities to develop advanced kiosks are other factors expected to drive North America market growth during the forecast period.
Report Coverage:
| Report Details | Outcome |
| Base Year for Estimation | 2023 |
| Historical Data | 2018-2022 |
| Forecast Period | 2024-2032 |
| Segments Covered: | Type, Screen Type, Industry, and Region |
| By Type | Ticketing, Banking & Financial, HR & Employment, Photo, Self-Services, Retail, Information, Others |
| By Screen Type | Conventional Kiosks, Interactive Kiosks |
| By Industry | Retail, Transportation, BFSI, Healthcare, Hospitality, Entertainment & Gaming, Airport & Hotels, IT/Telecommunication, Others |
| Regional Scope | North America, Europe, Asia Pacific, Latin America, Middle East and Africa |
| Country Scope | United States, Canada, Germany, France, UK, Italy, Russia, China, Japan, South Korea, Southeast Asia, India, Mexico, Brazil, Saudi Arabia, UAE, Turkey |
| Qualitative Info | •Value Chain Analysis •Pricing Analysis •Regional Outlook •Market Trends •Market Share Analysis •Competition Analysis •Technological Advancements |
| Key Players | ZIVELO, Meridian Kiosks, KIOSK Information Systems, SITA, NCR Corporation, Diebold Nixdorf, Inc., Advantech Co. Ltd., Embross, Glory Global Solutions, Peerless-AV, CSA Services Solutions, DynaTouch |
| Customization Scope | 10 Hours of Free Customization and Expert Consultation |
Competitive Landscape:
The global Kiosks market is extremely competitive, comprising several regional and global level key players. Leading key players are focused on adopting various strategic alliances like mergers and acquisitions, partnerships, joint ventures, collaborations, and product launches to maintain their global position and enhance their product offerings. They are also focused on innovation, and scalability, and are adapting to evolving technology trends and consumer needs.
Some Leading Market Companies Listed in the Report:
- ZIVELO
- Meridian Kiosks
- KIOSK Information Systems
- SITA
- NCR Corporation
- Diebold Nixdorf, Inc.
- Advantech Co. Ltd.
- Embross
- Glory Global Solutions
- Peerless-AV
- CSA Services Solutions
- DynaTouch
Kiosks Industry Recent Developments:
- In November 2023, Kerala startup, Versicles Technologies announced the launch of an innovative digital health kiosk that provides basic diagnostics such as blood sugar, blood pressure, and heart conditions, best suited for malls, offices, hospitals, and gyms to provide extra remote care options.
- In September 2023, Mars Cosmetics, a leading beauty brand announced the opening of its first kiosk in New Delhi in the V3S mall.
- In May 2023, Samsung Electronics, Co. Ltd announced the launch of KMC-W, an updated Windows version of the Samsung Kiosk with expanded software compatibility that can be used across various sectors such as retail, food and beverages, travel, and healthcare.
The global kiosks market has been segmented based on type, screen type, industry, and region:
By Type:
- Ticketing
- Banking & Financial
- HR & Employment
- Photo
- Self-Services
- Retail
- Information
- Others
By Screen Type:
- Conventional Kiosks
- Interactive Kiosks
By Industry:
- Retail
- Transportation
- BFSI
- Healthcare
- Hospitality
- Entertainment & Gaming
- Airport & Hotels
- IT/Telecommunication
- Others
By Region:
- North America
- United States
- Canada
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Nordic Countries
- Asia Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA
Frequently Asked Questions!
- ZIVELO
- Meridian Kiosks
- KIOSK Information Systems
- SITA
- NCR Corporation
- Diebold Nixdorf, Inc.
- Advantech Co. Ltd.
- Embross
- Glory Global Solutions
- Peerless-AV
- CSA Services Solutions
- DynaTouch
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